MU1 FAQ

#1 Volume goes to maximum when Roon has been set to “DSP volume” and back to the default “Device volume”.
Note: This problem can not be solved in our software at the moment. We did add a ‘safety volume reset’ in firmware v1.1.2 though: whenever the volume jumps to maximum, it is internally reset to minimum.

Bug appears when: Normal playing state → Enter Settings menu in Roon → Go to Audio → Go to Device setup for the MU1 output → Change Volume control setting to DSP Volume → Save and exit menu → Enter the Device setup menu → Change Volume control setting to Device volume → Save and exit menu.

What is wrong: Device menu is not operating as intended, LS1 menu goes to maximum (23dB). When volume is lowered it is set back to maximum when the next track starts. Warning: This can damage your ears and loudspeakers (depending on track loudness).

To get out of this state: Enter Settings menu in Roon → Go to Audio → Go to Device setup for the MU1 output → Press Load Defaults in the bottom left corner → Save and exit menu.


#2 Roon cannot update to v1.7 on the MU1.

Bug appears after updating the Roon remote app of the tablet or smart phone with MU1 firmware prior to v1.0.0.

Solution: run the MU1 updater to install the latest firmware.


#3 After a database reset the Extension disappeared.

After a June 2020 Roon update the Grimm Audio Extension becomes invisible after resetting the Roon database. This reset is sometimes demanded to solve Roon related problems.

Solution: if you had to reset your database, please contact us. You need to put your MU1 in Support Mode and our team will then solve the problem remotely. Our next update will address this issue.


#4 MU1 internal drive not visible under Windows.

In some cases the internal SSD drive is not visible under Windows 10. The reason is that with Windows 10, the SMBv1 protocol is disabled by default. Microsoft sees this as a security risk. The MU1 uses this protocol and hence the shares under Windows 10 are not visible. 

Solution: Go to Control Panel -> Programs and Features -> Turn Windows Features on or off. Now enable the SMB 1.0 / CIFS client under SMB 1.0 / CIFS file sharing support. Do a restart after this setting.

Please note that with every Windows 10 update this protocol may be disabled and in that case these instructions must be executed again.

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